Privacy Policy

1. Introduction

VidRab ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automated TikTok video generation service.

By using VidRab, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using VidRab:

• Account Information: Name, email address, password
• Payment Information: Processed securely through Paddle (we do not store credit card details)
• Profile Information: Any additional information you choose to add to your profile
• Communication Data: Messages, support tickets, and feedback you send to us

2.2 Information Automatically Collected

When you use VidRab, we automatically collect certain information:

• Usage Data: Videos generated, genres selected, generation timestamps, feature usage
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, actions taken within the Service
• Cookies & Tracking: Session cookies, authentication tokens, analytics data

2.3 Data Table: What We Collect

Data Type	Purpose	Retention Period
Email & Name	Account management, communication	Until account deletion
Payment Info	Billing & subscriptions (via Paddle)	Stored by Paddle per their policy
Video Generation Data	Service delivery, quota tracking	12 months after generation
Usage Analytics	Service improvement, features	24 months
IP Address & Logs	Security, fraud prevention	90 days

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Create and manage your VidRab account
• Process video generation requests
• Deliver generated videos to you
• Track your monthly video quota
• Provide customer support

3.2 Payment Processing

• Process subscription payments through Paddle
• Manage billing and invoicing
• Handle refund requests
• Prevent fraudulent transactions

3.3 Communication

• Send account notifications and updates
• Respond to your inquiries and support requests
• Send service announcements and important updates
• Provide promotional offers (with your consent)

3.4 Service Improvement

• Analyze usage patterns and trends
• Improve AI generation quality
• Develop new features and services
• Monitor and improve system performance

3.5 Legal & Security

• Comply with legal obligations
• Protect against fraud and abuse
• Enforce our Terms & Conditions
• Resolve disputes

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who help us operate VidRab:

• Anthropic (Claude AI): AI story generation (no personal data shared)
• ElevenLabs: Voice synthesis (no personal data shared)
• Paddle: Payment processing (secure, PCI-compliant)
• Cloud Hosting: Server infrastructure (Vultr, Railway, etc.)
• Email Service: Transactional emails and notifications
• Analytics: Service usage analytics (anonymized where possible)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.3 Business Transfers

If VidRab is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit (HTTPS/TLS) and at rest
• Authentication: Secure password hashing (bcrypt) and session management
• Access Controls: Limited employee access to personal data
• Regular Backups: Secure, encrypted database backups
• Monitoring: 24/7 security monitoring and incident response
• Compliance: SOC 2, GDPR, and industry best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights & Choices

6.1 Access & Correction

You have the right to access and update your personal information at any time through your account dashboard or by contacting us.

6.2 Data Portability

You can request a copy of your data in a structured, machine-readable format. Contact us at [email protected].

6.3 Deletion

You can request deletion of your account and personal data. Note that:

• Account deletion is permanent and cannot be undone
• Generated videos will be deleted from our servers
• Some data may be retained for legal or security purposes
• Billing records may be retained as required by law

6.4 Marketing Communications

You can opt out of promotional emails by clicking "unsubscribe" in any marketing email or by updating your preferences in your account settings. You cannot opt out of essential service communications.

6.5 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

7. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

7.1 Legal Basis for Processing

• Contract Performance: Processing necessary to provide the Service
• Legitimate Interest: Service improvement and fraud prevention
• Consent: Marketing communications (opt-in required)
• Legal Obligation: Compliance with laws and regulations

7.2 Your GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7.3 Data Transfers

Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

8. California Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact us at [email protected].

9. Children's Privacy

VidRab is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Third-Party Links

Our Service may contain links to third-party websites (e.g., TikTok, social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

11. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data: Retained until account deletion
• Generated Videos: 12 months after generation
• Payment Records: 7 years (legal requirement)
• Usage Logs: 90 days
• Analytics Data: 24 months (anonymized)

12. International Data Transfers

VidRab operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements with vendors
• Compliance with applicable data protection laws

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on the Service
• Updated "Last Updated" date at the top of this policy

Your continued use of VidRab after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: