Refund Policy

1. Understanding Digital Goods

VidRab is a digital content generation service. When you request videos, our AI systems create unique, custom content specifically for you. This is similar to purchasing custom artwork, commissioned writing, or eating a meal at a restaurant — once the service is performed or product is delivered and used, it cannot be "returned."

2. 7-Day Money-Back Guarantee (Pre-Generation)

2.1 Eligibility Requirements

You qualify for a full refund if ALL of the following are true:

• You are a first-time subscriber (not a returning customer)
• You request the refund within 7 days of your initial subscription date
• You have NOT generated any videos on your account
• Your account shows no signs of abuse or fraudulent activity

2.2 How to Request a Pre-Generation Refund

To request a refund before generating videos:

• Email us at [email protected]
• Include your account email address
• State: "I have not generated any videos and request a refund"
• We'll process your refund within 5-7 business days

3. No Refunds After Video Generation

3.1 Why No Refunds After Generation?

Once videos are generated:

• Service Performed: AI systems have created custom content for you
• Resources Consumed: Claude API credits, ElevenLabs voice generation, server processing time, and storage have been used
• Unique Content Delivered: Videos are personalized and cannot be reused for other customers
• Digital Goods Exception: Under consumer protection laws, custom digital content delivered immediately is exempt from standard refund rights

3.2 What Counts as "Generated"?

Your account is considered to have used the service if:

• You have requested video generation (even if just 1 video)
• Videos have been created and made available for download
• You have downloaded any generated videos

4. Subscription Renewals - Non-Refundable

Monthly subscription renewals (2nd month, 3rd month, etc.) are non-refundable under all circumstances. The 7-day guarantee applies ONLY to your initial first-time subscription.

4.1 Why Renewals Are Non-Refundable

• You've had a full month to evaluate the service
• You chose to continue the subscription
• You had the option to cancel before renewal
• Renewal charges are disclosed in advance

5. Cancellation Policy

5.1 Cancel Anytime

You may cancel your VidRab subscription at any time through your account dashboard or by contacting support. Cancellation is easy and takes effect at the end of your current billing period.

5.2 What Happens When You Cancel

• Immediate Effect: No future charges will be made
• Access Until End of Period: You retain full access until your current billing cycle ends
• No Partial Refunds: You will NOT receive a refund for the remaining days/weeks of your billing period
• Unused Quota: Unused video quota does not carry over and is not refundable

6. Partial Refunds - Not Available

We do not offer partial refunds for:

• Unused video quota (e.g., used 30 out of 100 videos)
• Unused time in your billing period
• Downgrading to a lower tier mid-month
• Dissatisfaction with specific generated videos

7. EU Consumer Rights Compliance

7.1 14-Day Right of Withdrawal (EU Directive 2011/83/EU)

For customers in the European Union: Under EU Consumer Rights Directive Article 16(m), the 14-day right of withdrawal does NOT apply to digital content where:

• Performance has begun with the consumer's prior express consent
• The consumer acknowledges that they lose their right of withdrawal

7.2 Express Consent

By subscribing to VidRab and generating videos, you expressly consent to immediate performance of the service and acknowledge that you lose your 14-day right of withdrawal for any videos that have been generated.

Important: You RETAIN your 7-day money-back guarantee if you have NOT generated any videos, which provides you with consumer protection while respecting the nature of custom digital content.

8. Exceptional Circumstances

8.1 Service Failures

If VidRab fails to deliver the service as promised due to technical issues on our end (e.g., prolonged outages, complete inability to generate videos), we will work with you to:

• Resolve the technical issue promptly
• Extend your subscription by the downtime period
• Provide account credit for missed service
• Or, in severe cases, issue a prorated refund

8.2 Fraudulent Charges

If your account was charged due to fraud or unauthorized access, please contact us immediately at [email protected]. We will investigate and issue appropriate refunds for verified fraudulent charges.

9. Chargebacks

Important: Filing a chargeback instead of requesting a refund through proper channels may result in:

• Immediate termination of your account
• Loss of access to all generated videos
• Potential legal action to recover costs
• Being banned from future use of VidRab

We strongly encourage you to contact us first if you have concerns about charges. We're here to help resolve issues fairly.

10. How to Request a Refund

If you believe you qualify for a refund under this policy:

• Email: [email protected]
• Subject: "Refund Request - [Your Email]"
• Include:
  • Your account email address
  • Subscription date
  • Reason for refund request
  • Confirmation that no videos have been generated (if applicable)

We aim to respond to all refund requests within 2 business days and process approved refunds within 5-7 business days.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of VidRab after changes constitutes acceptance of the updated policy.